Make strategic investments that nurture social well-being, provide landmark beauty and offer a safe place where everyone belongs.
2020: 68% of assets provide satisfactory levels of service.
Establishing a target for this KPI requires working with Council, service areas, and the community to set Levels of Service targets. The results of this KPI is currently evaluated by using the conditions core (determined by age and through condition assessment programs), and reflects the overall percentage of assets in fair or better condition. Long term, this measure should reflect Levels of Service and risk considerations as well. These considerations are in the work plan to be developed.
These targets were set as part of the City’s Affordable Housing Strategy (2017).
Maintain current levels
2018 survey results
Four minute travel time from call received to first unit arrival on site.
2020: 61.5% of call responses met the target (4,285 of 6,971).
Maintain current levels
2020: Median Response times for Priority 1 calls: 6 minutes 25 seconds
CTAS 1; 8 minutes; 65% compliance
CTAS 1; 8 minutes; 68% compliance
The response time plan is set by Council as required by legislation, with some exceptions, where the target is set by the Ontario Ministry of Health. The plan is reviewed annually but has not changed from 2019 to 2020.
Maintain 85% and above
No Citizen Satisfaction survey conducted in 2021.
This strategic initiative is new for 2021.
Version one of Guelph’s Community Safety and Wellness Plan is complete.
This initiative is primarily focused on implementation of City of Guelph’s Affordable Housing Strategy (2017). Budget for a temporary staff resource to develop and implement a financial incentive program and direct strategic direction was approved in 2021 and is pending discussions with the County of Wellington.
The revised schedule is to accommodate delayed community engagement, disrupted by COVID-19 restrictions.
The revised schedule is to incorporate design changes related to Canadian Green Building Council (CAGBC) Zero Carbon Building (ZCB) - Design standard.
Establishing a more precise target for this key performance indicator (KPI) requires working with City Council, service areas, and the community to set Levels of Service targets.
While most of us were busy coping with the day-to-day challenges we faced in 2020, Guelph Museums have been taking steps to make sure we collect and preserve truths about how people are experiencing these historic moments.
We can’t look back on 2020 without reflecting on the City’s efforts to confront systemic racism and take meaningful steps to improve diversity, inclusion and equity in the organization, and the community.
Guelph’s Emergency Operations Control group convened leaders from Wellington-Dufferin-Guelph Public Health, Guelph General Hospital, Guelph Family Health Team and the City of Guelph, to ensure every possible resource could be deployed in response to the crisis.