Building our future

a community that supports us

Make strategic investments that nurture social well-being, provide landmark beauty and offer a safe place where everyone belongs.

Per cent of current assets that provide satisfactory levels of service

Target

Increase

Results

2020: 68% of assets provide satisfactory levels of service.

Notes

Establishing a target for this KPI requires working with Council, service areas, and the community to set Levels of Service targets. The results of this KPI is currently evaluated by using the conditions core (determined by age and through condition assessment programs), and reflects the overall percentage of assets in fair or better condition. Long term, this measure should reflect Levels of Service and risk considerations as well. These considerations are in the work plan to be developed.

Per cent of affordable residential units (ownership and rental)

Target

2021 targets

‍Ownership: 25% affordable units
‍Rental (Primary Units): 1 % affordable units
Rental (Secondary Units): 4% affordable units

Results

2020

‍Ownership: 50% affordable units; exceeds 2020 target of 25%.
‍Rental (Primary Units): 0 affordable units; does not meet 2020 target of 1%.
‍Rental (Secondary Units): 14% affordable units; exceeds 2020 target of 4%.

Notes

These targets were set as part of the City’s Affordable Housing Strategy (2017).

Per cent of residents who perceive themselves to be safe in the city

Target

Maintain current levels

Results

2018 survey results

Walking alone in your neighbourhood: 98.2%
Walking alone in your neighbourhood during the day: 99.2%
Walking alone in your neighbourhood after dark: 88.4%
In your home after dark: 97.7%

Notes

Improvement in response time for Fire Services

Target

Four minute travel time from call received to first unit arrival on site.

Results

2020: 61.5% of call responses met the target (4,285 of 6,971).

Notes

Improvement in response time for Police Service

Target

Maintain current levels

Results

2020: Median Response times for Priority 1 calls: 6 minutes 25 seconds

Notes

Improvement in response time for Paramedic Service based on the Canadian Triage and Acuity Scale (CTAS)

Target

CTAS 1; 8 minutes; 65% compliance

Results

2020

CTAS 1; 8 minutes; 68% compliance

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Notes

The response time plan is set by Council as required by legislation, with some exceptions, where the target is set by the Ontario Ministry of Health. The plan is reviewed annually but has not changed from 2019 to 2020.

Per cent of citizens expressing a sense of belonging to Guelph

Target

Maintain 85% and above

Results

2019: 86%
2017: 88%

Notes

No Citizen Satisfaction survey conducted in 2021.

Complete the Community Plan Refresh, Coalition of Inclusive Municipalities Action Plan to ensure that the City delivers equity in service delivery and policy

Focus area

Continue to build strong, vibrant, safe and healthy communities that foster resilience in the people who live here

Scope status

Not evaluated

Schedule status

Not evaluated

Budget status

Not evaluated

This strategic initiative is new for 2021.

Develop a Community Safety and Well-Being Plan

Focus area

Continue to build strong, vibrant, safe and healthy communities that foster resilience in the people who live here

Scope status

Green

Schedule status

Green

Budget status

Green

Version one of Guelph’s Community Safety and Wellness Plan is complete.

Enhance Guelph’s collaborative relationship with the County

Focus area

Help increase the availability of housing that meets community needs

Scope status

Green

Schedule status

Green

Budget status

Green

Implement the City of Guelph’s Affordable Housing Strategy (2017)

Focus area

Help increase the availability of housing that meets community needs

Scope status

Red

Schedule status

Red

Budget status

Red

Yellow

Red

Yellow

This initiative is primarily focused on implementation of City of Guelph’s Affordable Housing Strategy (2017). Budget for a temporary staff resource to develop and implement a financial incentive program and direct strategic direction was approved in 2021 and is pending discussions with the County of Wellington.

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Build key assets (Operations Hub)

Focus area

Maintain existing community assets and secure new ones

Scope status

Green

Schedule status

Green

Budget status

Green

Build key assets (Baker Street Development)

Focus area

Maintain existing community assets and secure new ones

Scope status

Green

Schedule status

Yellow

Green

Yellow

Budget status

Green

The revised schedule is to accommodate delayed community engagement, disrupted by COVID-19 restrictions.

Build key assets (South End Community Centre)

Focus area

Maintain existing community assets and secure new ones

Scope status

Green

Schedule status

Yellow

Green

Yellow

Budget status

Green

The revised schedule is to incorporate design changes related to Canadian Green Building Council (CAGBC) Zero Carbon Building (ZCB) - Design standard.

Implement the Corporate Asset Management Plan

Focus area

Maintain existing community assets and secure new ones

Scope status

Yellow

Schedule status

Green

Yellow

Green

Budget status

Yellow

Establishing a more precise target for this key performance indicator (KPI) requires working with City Council, service areas, and the community to set Levels of Service targets.

A crochet toilet paper roll that was donated to the museum

History in the making

While most of us were busy coping with the day-to-day challenges we faced in 2020, Guelph Museums have been taking steps to make sure we collect and preserve truths about how people are experiencing these historic moments.

History in the making

Word cloud of diversity terms and phrases. The largest words are Community, love, scope, solidarity and one love

Anti-Racism and Equity

We can’t look back on 2020 without reflecting on the City’s efforts to confront systemic racism and take meaningful steps to improve diversity, inclusion and equity in the organization, and the community.

Anti-Racism and Equity

3 paramedics in personal protective equipment, including face shields and masks

Guelph’s response to COVID-19

Guelph’s Emergency Operations Control group convened leaders from Wellington-Dufferin-Guelph Public Health, Guelph General Hospital, Guelph Family Health Team and the City of Guelph, to ensure every possible resource could be deployed in response to the crisis.

Guelph’s response to COVID-19

Building our future

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2020 highlights

History in the making

Anti-Racism and Equity

Guelph’s response to COVID-19

Proposed budgets for Building our future

Capital budget

Operating budget

Total budget requests