Run an effective, fiscally responsible and trusted local government with engaged, skilled and collaborative employees.
Maintain 59%;or be higher than the public service benchmark.
2019 – 41.5% engaged
2021 – 59.4% engaged
Public Sector Benchmark 51.9%
Maintain 85% and above
No Citizen Satisfaction survey conducted in 2021.
The services list produced by the Service Rationalization project will be used to inform this KPI.
Additional development of this KPI and its target will occur in 2021.
The initial Long-Term Financial Planning Framework (LTFF) Policy was approved by Council in February 2020. Since that time, staff have worked on alignment of our financial policies to this LTFF that included the Debt Management Policy in 2020 and the General Budget Policy in 2021. Staff are also working to identify the corporate KPIs that we will track as part of the LTFF annually in a dashboard. This body of work is now expected in 2022.
A positive result of the upcoming request for resources will return this initiative status to green. Currently there is no budget for this work. A request will be submitted through 2022 budget cycle. There is a need for budget to support staff resources and software tools.
A Program Manager has been hired to progress this work. The incumbent will plan for in-year implementation costs, as well as proposed budget requests.
In December 2020, the City estimated a $19.5 million revenue shortfall; a $4.8 million increase in costs related to COVID-19.
When COVID-19 forced City administration offices to close and employees started working from home, Guelph learned a lot about the kinds of internal communications systems and technologies employees need to work remotely.