Working together for our future

a modern government that works with us

Run an effective, fiscally responsible and trusted local government with engaged, skilled and collaborative employees.

Employee Engagement Index

Target

Maintain 59%;or be higher than the public service benchmark.

Results

2019 – 41.5% engaged

2021 – 59.4% engaged

Public Sector Benchmark 51.9%

Notes

Per cent increase in citizen satisfaction

Target

Maintain 85% and above

Results

2019: 89%

2017: 87%

Notes

No Citizen Satisfaction survey conducted in 2021.

Per cent of digital transactions

Target

Planning year

Results

No data

Notes

The services list produced by the Service Rationalization project will be used to inform this KPI.

City's Credit rating

Target

Maintain AA+

Results

2020: AA+

Notes

Total Tax and Rate Burden as a percentage of household income

Target

Maintain

Results

2020: 5.1%

Notes

Additional development of this KPI and its target will occur in 2021.

Implement the Long-Term Financial Planning Framework

Focus area

Develop a long-term financial and resource strategy that is achievable and affordable

Scope status

Green

Schedule status

Yellow

Green

Yellow

Budget status

Green

The initial Long-Term Financial Planning Framework (LTFF) Policy was approved by Council in February 2020. Since that time, staff have worked on alignment of our financial policies to this LTFF that included the Debt Management Policy in 2020 and the General Budget Policy in 2021. Staff are also working to identify the corporate KPIs that we will track as part of the LTFF annually in a dashboard. This body of work is now expected in 2022.

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Creation of a Digital Services Team that leads the digitization of service delivery

Focus area

Improve how the City communicates with residents and delivers services

Scope status

Green

Schedule status

Yellow

Green

Yellow

Budget status

Green

Yellow

Green

Yellow

A positive result of the upcoming request for resources will return this initiative status to green. Currently there is no budget for this work. A request will be submitted through 2022 budget cycle. There is a need for budget to support staff resources and software tools.

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Implement the Service Simplified Strategy

Focus area

Improve how the City communicates with residents and delivers services

Scope status

Yellow

Schedule status

Yellow

Budget status

Yellow

A Program Manager has been hired to progress this work. The incumbent will plan for in-year implementation costs, as well as proposed budget requests.

Develop and implement Human Resources Strategy

Focus area

Attract and develop accountable employees who work collaboratively and creatively to deliver services

Scope status

Green

Schedule status

Green

Budget status

Green

Building a better budget

In December 2020, the City estimated a $19.5 million revenue shortfall; a $4.8 million increase in costs related to COVID-19.

Building a better budget

Working in new ways

When COVID-19 forced City administration offices to close and employees started working from home, Guelph learned a lot about the kinds of internal communications systems and technologies employees need to work remotely.

Working in new ways

Working together for our future

Key performance indicators

Target

Results

Notes

Target

Results

Notes

Target

Results

Notes

Target

Results

Notes

Target

Results

Notes

Strategic initiatives

Focus area

Scope status

Schedule status

Budget status

Focus area

Scope status

Schedule status

Budget status

Focus area

Scope status

Schedule status

Budget status

Focus area

Scope status

Schedule status

Budget status

2020 highlights

Building a better budget

Working in new ways

Proposed budgets for Working together for our future

Capital budget

Operating budget

Total budget requests